FREQUENTLY ASKED QUESTIONS


Westchester Mall Location:
125 Westchester Avenue
White Plains, NY 10601
3rd Floor - Near Apple
 

Mon: 12PM - 7PM
Tues: 12PM - 7PM
Wed: 12PM - 7PM
Thurs: 12PM - 7PM
Fri: 12PM - 7PM
Sat: 12PM - 7PM
Sun: 12PM - 5PM

Mamaroneck Locations:
236 Mamaroneck Avenue

Mon: CLOSED
Tues: CLOSED
Wed: 12PM - 6PM
Thurs: 12PM - 6PM
Fri: 11AM - 6PM
Sat: 11AM - 6PM
Sun: 11AM - 5PM

 

 

*We apologize for the confusion between the stores and hours. Due to factors out of our control, we will have both locations in Mamaroneck & will be figuring things out for the next few weeks to see what the best hours are. 

 

Are all your shoes authentic?

We guarantee that all shoes sold are 100% authentic. We do not deal with any fakes or other variants. 

What is your return policy?

    We do not accept any returns, refunds, or exchanges unless an error is made on our part.  

    How much is shipping?

    Shipping costs vary based on where you are located and how many items you purchase. Best way to see shipping costs is to add an item to your cart and go through the checkout process!

     **All New York Customers must pay the required sales tax**

    How long before my order is shipped?

    Orders are typically shipped within 1-2 business days.

    Do I receive a tracking number?

      Yes. Once shipping labels are created, you will receive an email with tracking number. Please allow time for updates. If you did not receive an email with tracking, please email us!

      How long till I receive my order?

      All orders are shipped via USPS Priority mail. Typically orders can arrive within 2 to 3 business days. However, there are times where delays incur which can make orders arrive exceeding 2-3 business days. 

      Do you buy shoes?

      *** YES, WE ONLY BUY SHOES IN STORE. IF INTERESTED IN SELLING, JUST BRING THEM BY THE SHOP. WE WILL ONLY GIVE PRICES ON SHOES IN STORE.  ***

      What is your contact information?

      Our email is: direct.kicks@yahoo.com
       
      ***DISCRETION: SINCE WE DO SELL PRE OWNED SNEAKERS, SOME PAIRS MAY HAVE SOME ODOR AND SMELL AS WELL AS SOME SIGNS OF WEAR. PLEASE VIEW ALL PICTURES FOR ACCURATE CONDITIONS. IF YOU HAVE ANY OTHER QUESTIONS ABOUT A CERTAIN PAIR PLEASE CONTACT US