Answers to the most common questions about buying, selling and visiting Direct Kicks.
Buying
Are your sneakers real?
Yes. Everything we sell is 100% authentic. We check every item before it goes on sale, in store or online. We never sell fakes or replicas.
What condition are used sneakers in?
Used pairs may show some wear, like creasing, aging, light odor, or worn insoles and tags. Look closely at the product photos. If you have a question about a pair, contact us before you buy.
Can I return or exchange my order?
No. All sales are final. The only exception is if we made a mistake with your order. If that happens, email ShopDirectKicks@gmail.com or message @directkicks on Instagram.
How long does shipping take?
We ship your order within 1–2 business days. It usually arrives 3–5 business days after that. The shipping price is shown at checkout. See the Shipping page for more.
Selling and trading
Do you buy sneakers?
Yes. We buy, sell and trade new and used sneakers. Bring your pairs to our store in Mamaroneck during store hours.
Can you tell me a price online?
No. We need to see the sneakers in person before we can give you a price. We can't give prices over email or DM.
Visiting the store
Where is the store?
236 Mamaroneck Avenue, Mamaroneck, NY 10543. Get directions.
When are you open?
Monday: Closed
Tuesday to Saturday: 11 AM – 6 PM
Sunday: 11 AM – 5 PM
