FREQUENTLY ASKED QUESTIONS

 

Where are you located?

We are located in Mamaroneck, New York. Our store address is:
410 Mamaroneck Avenue
Mamaroneck, NY 10543

What are the stores hours?

Sunday: 12PM - 5PM
Monday: CLOSED
Tuesday: 12PM - 7PM
Wednesday: 12PM - 7PM
Thursday: 12PM - 7PM
Friday: 12PM - 8PM
Saturday: 12PM - 8Pm

 

Are all your shoes authentic?

We guarantee that all shoes sold are 100% authentic. We do not deal with any fakes or other variants. 

What is your return policy?

    We do not accept any returns, refunds, or exchanges unless an error is made on our part.  

    How much is shipping?

      **Refer to the table below for shipping prices**

       

      **All New York Customers must pay the required sales tax**

      How Long before my order is shipped?

      Orders are shipped within 24-48 hours.

      Do I Receive a Tracking Number?

        Yes. Once shipping labels are created, you will receive an email with tracking number. Please allow time for updates.

        How long till I receive my order?

        All orders are shipped via USPS Priority mail. Typically orders can arrive within 2 to 3 business days. However, there are times where delays incur which can make orders arrive exceeding 2-3 business days. 

        Do You buy shoes?

        We are always buying shoes in store. If local, please bring in your shoes and we will offer you a cash offer. If you'd like a pre quote before coming in, please email us.

        Non locals may sell their shoes to us. If interested please shoot us an email!

         

        ***WE HAVE THE RIGHT TO REFUSE ANY SHOE***

        Do you do trades?

          We perform trades strictly in stores otherwise noted online. 
           

          What is your contact information?

          Our email is: direct.kicks@yahoo.com

          Our store number is: 914.315.6573 - phone is only answered during store hours
          ***DISCRETION: SINCE WE DO SELL PRE OWNED SNEAKERS, SOME PAIRS MAY HAVE SOME ODOR AND SMELL AS WELL AS SOME SIGNS OF WEAR. PLEASE VIEW ALL PICTURES FOR ACCURATE CONDITIONS. IF YOU HAVE ANY OTHER QUESTIONS ABOUT A CERTAIN PAIR PLEASE CONTACT US